ASDA Manager Introduces Quiet Hour

CarolStarred Page By Carol, 28th Apr 2016 | Follow this author | RSS Feed | Short URL http://nut.bz/1thvafzh/
Posted in Wikinut>Writing>Society & Issues

The Manager of ASDA at Cheetham Hill store in Manchester has introduced a Quiet Hour to help customers with autism, and other disabilities, who find a quiet environment less stressful. Read on to find out more about it.

ASDA manager introduces Quiet Hour

I have always liked shopping at ASDA, the prices suit my pocket, and the staff are always friendly and helpful. I remember a couple of incidents that happened there in the past. On one occasion I was waiting with everyone else for quite a while, and when I reached the till, the assistant smiled, thanked me for my patience, and then deducted one pound from my shopping bill. It wasn't really about the money, it was about the attitude, that every customer is important, which is what I used to convey when i had my own shop, and the customers returned, because they felt cherished.

Another time it was during the Christmas week, I stood behind trollies bulging with food, mine included, and a smiling girl came round to all of us offering a tin of chocolates round, to eat whilst we were waiting. It is these little touches that making a shop popular, and shopping pleasurable, and it is sadly missing from lots of shops these days, which may be why people are increasingly turning to online shopping, and why our high streets are dying.

Shopping can be difficult

Being the mother of an autistic son, i have written books and articles, given talks, and generally campaigned to get autism understood more, so these children affected, and their families, can cope with life in a positive way.

Life for autistic people now is much better, education is better, and acceptance is better, because society now makes us all equal, as indeed we shoud be. But it's still very hard for a mother out shopping with her autistic child, who might be scared of loud noises, music, and all the general hustle and bustle of every day life, that the rest of us take for granted..

Not every mother can order her groceries online, or find someone to look after her child whilst she goes out.. Walking through a supermarket, trying to think of what to buy, whilst worrying about how her child will react is stressful in itself.

But ASDA to the Rescue

Thanks to the initiative of Simon Lea, the manager of the Cheetham Hill store in Manchester, QUIET HOUR" has now been introduced. It will open early, without noise from electronic devices such as escalators, music, display tv, and public announcements.

Simon Lea, himself a father of two, explained that one day he saw an autistic boy reacting strongly in the store, and the sight of his distress, and his mother's consternation, made him decide to do something to help them. He said at one time he would have simply though the boy's meltdown was bad behaviour, but realised it was not.

Autism is a very complex condition, in which the sufferers need patience, help and understanding , in a world that is very confusing to them. With April being Autism awareness month, programmes like The A word, progress is being made all the time.

Well done to Simon Lea and ASDA, for introducing Quiet Hour. I hope it goes well, and helps people, then maybe ASDA everywhere will also adopt this brilliant innovative idea.
My thanks to Wikipedia for the images, and Youtube and Radio Suffolk for the video.

April is Autism Awareness Month
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Tags

April Is Autism Awareness Month, Asda Quiet Hour, Autism, Boy, Disabilities, Escalators, Mother, Music, Noise, Radio Messages, Simon Lea, The A Word, Turn Off

Meet the author

author avatar Carol
I am a proud mother and grandmother, and an author. I have had 7 books published. My hobbies are walking, swimming, and playing badminton. I try to raise more awareness of autism with my writing.

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Comments

author avatar Peter B. Giblett
28th Apr 2016 (#)

I wish supermarkets would introduce quiet times all of the time.

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author avatar Carol
28th Apr 2016 (#)

Thanks for the quick moderation and star Peter.. I agree with you, Quiet time for all of us!

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author avatar Delicia Powers
28th Apr 2016 (#)

Amazing-such very good news...it gives one hope for a future where caring and kindess truly do count...."to share a quiet moment is worth more than a thousand words"....not sure where this apropos quote came from, but this grocery store has my vote for the most outstanding customer service ever-:0)...

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author avatar LOVERME
6th May 2016 (#)

long time no see ma'am hope u have not forgotten me yet thanks

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author avatar Carol
28th Apr 2016 (#)

Yes it's great Delicia, thanks for reading

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author avatar Mariah
29th Apr 2016 (#)

Well done ASDA, lets hope this shining example is just the start and that many will more follow their lead.
Great share Carol.

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author avatar Carol
29th Apr 2016 (#)

Thanks Mariah, you can imagine how delighted I was to read that.

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author avatar Stella Mitchell
29th Apr 2016 (#)

After reading your article I have to say that I would love to have an ASDA nearby , but not so .
I do not like walking into a store where loud music is drumming out whether we , the shoppers , like it or not ; so this is something I hope other stores will take note of and follow ASDA's example .
God bless you always .
Stella ><

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author avatar LOVERME
6th May 2016 (#)

ur silence has been marked ma'am

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author avatar Carol
9th May 2016 (#)

Thanks Loverme, will visit your page soon.

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author avatar Mariah
9th May 2016 (#)

That's a very rude remark to make to Carol LOVERME.

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author avatar Carol
29th Apr 2016 (#)

Yes I think it would be nice for everyone Stella. Thanks for reading, I hope you are well. xx

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author avatar SaigonDeManila
29th Apr 2016 (#)

Two thumbs up and what a journey life little rewards with support group you've found!

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author avatar Carol
29th Apr 2016 (#)

Thank you Saigon, it's such good news.

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author avatar SaigonDeManila
9th May 2016 (#)

congrats for being the author of the day (May 9,2016)

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author avatar Carol
9th May 2016 (#)

Thanks for that Saigon

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author avatar LOVERME
6th May 2016 (#)

great we must care for all

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author avatar Carol
9th May 2016 (#)

Very true Loverme, thanks for reading

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